Brother printers are known to be one of the most high-tech printing devices on the market. However, like printers of other good brands, it is not realistic to expect them to work smoothly all the time. Whenever your printer encounters a problem, or you need help with your newly purchased device, searching for how to contact Brother printer support is only natural.
Fortunately, there are various mediums through which you can connect with the support staff. Call the customer support rep at 877-BROTHER (877-276-8437) for assistance. Alternatively, you can visit their remote help page to access remote customer service. The Contact Us page of Brother printer also lays down self-service, chat, and phone options to connect with customer service.
In this post, we will go through the different ways to contact Brother printer support.
What Is the Brother Printer Tech Support Phone Number
Brother Printer recommends you call their official number, 877-BROTHER (877-276-8437), for help. It gives out this number for all those who haven’t yet contacted the customer service of the company.
You may need to wait for some time before being connected to a real agent. It is recommended to call customer service during the latter part of the week. This way, you can be assured of a lesser waiting time.
How to Fix Your Brother Printer Problem Through Remote Customer Service?
Brother printer also offers customer service remotely. To access this service, visit remotehelp.brother.usa-com. Note that this function is only applicable to Brother International Corporation customers in the US. You should have already contacted Brother customer service and availed of online support. If you still didn’t get your issue resolved, go ahead and use the remote assistance.
Before letting the customer support rep access your system remotely, you must agree to the Services terms of Brother printer. Only after your compliance with the services can you seek remote help. So, review the Services agreement and click the ‘Agree’ button to proceed. In the new screen, click the ‘CoBrowse’ icon. You will be provided with a secure session ID number or code, which will give you remote assistance.
How to Contact Brother Printer Support USA
Besides remote customer service, there are other ways to get effective help, too. Brother printer provides help through self-service, chat, and phone.
1. Self Service
The Self-Service option is good for those who don’t prefer to be kept waiting over a call. To access help in this way, just visit the Contact Us page of Brother printer. Here, input your printer’s model number in the search box and place a tap on the green ‘Search’ button. You will soon be presented with various manuals, FAQs, and videos regarding your issue or concerns similar to it.
Self Service is available 24/7. There is no wait time, as you can access help instantaneously upon entering your printer model number.
2. Brother printer support chat
This is another quick way to access Brother printer support. The chat option is open only on weekdays from Monday to Friday. The Brother customer service hours are between 9 AM to 9 PM EST. The wait times are a few minutes only. However, if you dial this number on a weekday when it’s a public holiday, you won’t get support.
Similarly, calling outside or after the service hours or on weekends won’t let you avail of the customer support rep. To get chat support, just enter your printer’s model number in the available search box on the Contact Us page of Brother Printer.
3. Brother Phone Support
Finally, for those who wish to directly clarify their issue and get assistance over a call, there is an option for that as well. Just go to the Contact Us page of Brother printer and enter your printer’s model number in the search box. Support through phone is available from Monday to Friday, 9 AM to 9 PM.
If you connect with support over a call on Monday and Tuesday, expect a wait time of 30+ minutes. On the other hand, calling them from Wednesday to Friday will likely let you endure a wait time of 10+ minutes.
Frequently Asked Questions
1. How do I fix my Brother printer problem?
Start by examining the connection of your Brother printing device with other devices, such as your system. Set your printer as default and check whether the printer driver is updated. You can also factory reset your printer to see if it works properly again.
2. How do I reset my Brother printer?
Open your printer up and press the on and off button seven times to reset it. The Wi-Fi light and the green light will flash. Your printer will come in the reset mode.
3. What is the phone number for Brother printer troubleshooting?
The customer service phone number for Brother printer troubleshooting is 877-BROTHER (877-276-8437). Besides this, you can also visit the support center of Brother printer.
4. How do I get my Brother printer online?
Go to the ‘Printers and Faxes’ icon on the control panel and double-tap the icon of your printer. In the ‘Printer’ section, hit the ‘Use Brother printer offline’ option to bring the device back online.
5. What happens if I reset my Brother printer?
If you reset your printer, its settings will return back to the factory default settings. You can reset your printer by holding and pressing the power key on the control panel.
6. Can a Brother printer be repaired?
Yes, a Brother printer can be repaired. You can use the repair option to get out-of-warranty and in-warranty Brother machines repaired.
Now you’ll no longer need to look here and there for contact Brother printer support. This article has listed all the different options by which you can contact support whenever you need it. Use them to get your concern resolved and resume using your Brother printing device efficiently. Connect with our printer fixing error experts for more assistance.
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